International arrival policy: Your driver will be available 40 min after your international flight arrives at the gate. If you are ready before then, call your driver or Coastline at 914-977-5850 when ready.
Baggage policy: Baggage is limited to one standard-sized, checked piece of luggage (each piece not to exceed 50 pounds and/or 62 inches total dimensions) and one personal item (not to exceed 45 inches total dimensions) per traveling guest. Additional luggage or over-sized pieces will be subject to an extra seat charge or will require paying for a vehicle upgrade. Please provide an accurate baggage count when booking your ride.
Normal wear and tear: We are not responsible for marks, scratches, broken handles, or other damage that is associated with normal use, wear, and tear of luggage.
Carry-on items: We do not check luggage. All items are considered “carry-on” luggage. We are not responsible for loss or damage to items carried on board the vehicle unless it can be shown that the company was in some way negligent.
Notification of lost items or damage: Coastline must be notified of any loss or damage within 24 hours of transportation.
Lost items: Lost items that are recovered will be retained for 30 days and can be shipped to you if you provide a paid shipping label. Covering all shipping costs. After 30 days, unclaimed items will be disposed of.
Missed flights: Please set your pick-up time to get you to the airport 120 minutes before your flight, based on the TSA’s recommendation. However, we are not responsible for service delays caused by circumstances out of our control, including but not limited to: severe weather, heavy traffic, major accidents, and traffic-disrupting events. If you feel you missed your flight because of our service, submit your claim in writing within 30 days to Coastline Shuttle Services, 1808 76TH ST W BRADENTON, FL 34209. Upon receipt of your claim, management will review and contact you. We build our trips in advance to ensure we get you to the airport on time, so it’s important to book in advance.
Cancellation Policy
Cancellations made at least 24 hours before confirmed pick-up date and time will be refunded 100%.
Cancellations within 24 hours will not be honored and charged the booked rate.
Direct Bill Accounts
Cancellation fees will be charged if cancelled under 15 days of billing and due Net 10.
Payment methods: We do not accept cash, checks, or foreign currency; we accept credit card payment only.
